Legal

Privacy Policy

How HLM Creation collects, uses and protects your personal information.

Last updated: October 2026

Who we are

HLM Creation is an online store based in Karachi, Pakistan, operating at hlmcreation.com. For any privacy question, contact info@hlmcreation.com.

Information we collect

• Order details: name, phone number, delivery address, email and the products you buy.
• Account details: if you create an account, your login email and order history.
• Messages: anything you send us on WhatsApp, email or social media.
• Website usage: basic data such as device, browser and pages visited, collected through cookies and similar tools.

How we use it

• To process, confirm and deliver your orders
• To contact you about your order, exchanges or refunds
• To improve our website, products and service
• To send offers and new arrivals — only if you subscribe, and you can unsubscribe at any time

Who we share it with

We never sell your personal information. We share only what is needed with:

• Courier and delivery partners, to deliver your order
• Order fulfilment partners who pack and dispatch products
• Website, hosting, email and payment service providers
• Advertising and analytics tools (such as Meta and Google) to measure and improve our ads
• Authorities, where required by law

Cookies

Our website uses cookies to keep your cart working, remember preferences and understand how visitors use the site. You can disable cookies in your browser settings, but some features may not work properly.

How long we keep it

We keep order records for as long as needed for delivery, customer service, accounting and legal purposes, and then delete or anonymise them.

Your choices

You can ask us to view, correct or delete your personal information, or to stop sending you marketing messages, by emailing info@hlmcreation.com.

Security

We take reasonable steps to protect your information. Our website uses a secure (HTTPS) connection.

Changes

We may update this policy from time to time. The latest version will always be on this page.