Help Centre
Frequently Asked Questions
Quick answers about ordering, delivery and returns.
Orders
How do I place an order?
Add items to your cart and check out on our website, or simply send us the product name on WhatsApp and we’ll place it for you.
Will you confirm my order?
Yes. We may call or WhatsApp you to confirm your details before dispatch. Please keep your phone reachable.
Can I change or cancel my order?
Yes, free of charge before it is dispatched. Message us on WhatsApp as soon as possible.
Payment
Do you offer Cash on Delivery?
Yes, Cash on Delivery is available across Pakistan. For some high-value orders we may request a small advance.
Which other payment methods do you accept?
Where offered, bank transfer and mobile wallets such as JazzCash and Easypaisa.
Delivery
How much is delivery?
Rs 250 flat on orders below Rs 3,000. Delivery is free on orders of Rs 3,000 and above.
How long does delivery take?
Usually 3–5 working days across Pakistan. Remote areas may take slightly longer.
How can I track my order?
Once dispatched, we’ll share your tracking number by WhatsApp or email.
Returns & Exchanges
What if my item arrives damaged or incorrect?
Contact us within 7 days of delivery with photos, and we’ll replace it or refund you at no extra cost.
Can I exchange for a different size or colour?
Yes, within 7 days if the item is unused, unwashed and in original packaging with tags — subject to stock.
Can I return feeding or baby care items?
For hygiene and safety reasons, opened feeding and baby care items can only be returned if they arrive damaged, defective or incorrect.
Products
How do I choose the right size?
Each product page lists the available sizes and age guidance. If you’re unsure, WhatsApp us your baby’s age and height and we’ll help.
Do the products look like the photos?
We photograph and describe every product carefully. Colours may vary slightly due to lighting and screen settings.
Do you offer gift wrapping?
Message us on WhatsApp before ordering and we’ll let you know what’s available.
Message us on WhatsApp +92 332 3331330 or email info@hlmcreation.com. We’re happy to help.
